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Terms of Service
The terms that govern our website and engagements. Clear, engineering-first, and free of surprise clauses.
Scope
These terms apply to your use of the NWARRAH website and to any engagement unless a signed master services agreement (MSA) states otherwise. Where an MSA and these terms conflict, the MSA controls.
Quotes & proposals
Estimates and proposals are valid for 30 days unless stated otherwise. Scope, assumptions, and exclusions in the proposal define what is included.
Projects & change control
Work proceeds against agreed scope and milestones. Changes to scope are handled through a written change request that may affect timeline and cost.
No silent scope creep
New requirements are tracked as change requests so both sides always agree before work shifts.
Payment
- Invoices are due per the schedule in your proposal or MSA.
- Milestone or retainer billing is common for larger engagements.
- Late payments may pause active work until resolved.
Ownership of deliverables
Upon full payment, you own the custom deliverables we build for you. We retain ownership of our pre-existing tools, libraries, and general know-how.
Open source
Deliverables may include open-source components under their respective licenses. We disclose material dependencies and their licenses on request.
Warranty
We warrant that work is performed with professional skill and care. Beyond that, deliverables are provided without additional implied warranties except where required by law.
Support
Post-launch support and SLAs are defined per engagement. A defect reported within the agreed warranty window is remediated at no additional cost.
Cancellation
Either party may terminate for material breach with written notice and a cure period. You pay for work performed up to the termination date.
Refunds
Because work is delivered as services, fees for completed and accepted work are non-refundable. Prepaid but undelivered work is refunded or credited.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid for the engagement giving rise to the claim. We are not liable for indirect or consequential losses.
Force majeure
Neither party is liable for delays caused by events beyond reasonable control, including outages, natural events, or third-party infrastructure failures.
Communication
Primary communication happens through agreed channels. Decisions and approvals are confirmed in writing so there is always a clear record.
Frequently asked
Questions about this document? Reach us at our contact page.
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